Monbuji.com Return Policy

Thank you for shopping at Monbuji.com. We value your satisfaction and aim to make your shopping experience seamless. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy.

Return Window

• Returns are accepted within 3 days of delivery.
• Items must be returned in their original condition and packaging, without any damage or signs of use.

Eligibility for Returns

• Only physical products are eligible for returns.
• Items must be unused, undamaged, and include all original packaging and labels.
• Certain items (such as personalized or perishable products) may not be eligible for return.

Non-Returnable Items

• Damaged or used items.
• Items returned after the 3-day window.

Return Process

• Complete the Return Form: To initiate a return, please fill out our Return Form within 3 days of delivery.
• Package Your Item: Ensure the item is securely packaged to avoid damage during return shipping.
• Ship It Back: You are responsible for return shipping costs. We recommend using a trackable shipping method.
• Refund Processing: Once we receive and inspect your return, we will process your refund to the original payment method within 7 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at support@monbuji.com within 24 hours of delivery with photos and a description of the issue. We’ll arrange a replacement or refund.

Contact Us

For any questions regarding returns, please contact our customer service team at support@monbuji.com.